Ordering & Payment
Which payment methods do you accept? We accept a variety of secure payment methods to ensure a convenient checkout experience. These include major credit and debit cards such as Visa, Mastercard, and American Express. Furthermore, we support digital wallets including Apple Pay and Google Pay, as well as other recognised electronic wallet services available at checkout.
Is my payment information handled securely? Protecting your data is our priority. Our website employs industry-standard encryption protocols to process all transactions. Your payment details are handled through professional service providers to maintain the integrity of your information throughout the purchasing process.
Shipping & Delivery
Which regions do you deliver to? We specialise in serving customers across Europe. All orders are dispatched from our facilities using premium logistics partners, including DHL, FedEx, and UPS Priority services, to ensure efficient and reliable delivery to your doorstep.
How long will it take to receive my order?
- Order Processing: 1–2 calendar days.
- Transit Time: 7–12 calendar days. Total estimated delivery time typically ranges between 8 and 14 days depending on your specific location within Europe.
How can I track my parcel? Transparency is key to our service. We provide automated email updates at every critical milestone of your order’s journey. You will receive notifications when:
- Your order has been dispatched.
- The parcel reaches the primary logistics hub.
- The shipment is out for local delivery. Each email will contain a tracking link for your convenience.
What happens if my delivery is delayed? Should your order exceed the standard delivery timeframe, please contact our support team. We will immediately initiate an investigation with the designated carrier. Depending on the outcome of the inquiry, we will provide a full refund or arrange a complimentary replacement to ensure you receive your items.
Returns & Cancellations
What is your return policy for European customers? In accordance with European Union consumer protection regulations, customers residing in the EU/UK have a 14-day Right of Withdrawal. You may request a return within 14 days of receiving your goods without providing a specific reason, provided the items remain in their original condition.
What should I do if my item arrives damaged or faulty? We take great pride in the quality of our table mats. However, if your order arrives with a defect or has been damaged during transit, please contact us at fogandfern@tabledinepad.com with photographic evidence of the issue. Upon verification, we will issue a full refund or send a replacement immediately. You are not required to return the damaged item to us.
Can I cancel my order? If you wish to cancel your order, please contact us as soon as possible. Once the order has entered the processing stage (within 1–2 days), cancellations may no longer be possible, but you may still exercise your right of withdrawal upon delivery.
Contact & Company Information
How can I reach customer service? For any enquiries regarding our products or your order, please reach out via:
- Email: fogandfern@tabledinepad.com
- Telephone: +1 514 989 5110
Company Details: tabledinepad is operated by STEPHEN GUTTMAN TEXTILE INC.
- Registered Office & Warehouse: 246 Av. Redfern, Westmount, QC H3Z 2G3, Canada
- Registration Numbers: 445402-2 | 833375413RC0001