At tabledinepad, operated by STEPHEN GUTTMAN TEXTILE INC., we are committed to providing high-quality table mats to our customers across Europe. Your satisfaction and trust are our priorities. This policy outlines our procedures regarding shipping, returns, and refunds in accordance with Canadian and European consumer protection laws.

1. Shipping & Delivery

We partner with premium logistics carriers, including DHL, FedEx, and UPS (Priority services), to ensure reliable transit of your orders.

  • Order Processing: All orders are processed within 1 to 2 natural days.
  • Transit Time: Standard shipping to European destinations typically takes 7 to 12 natural days.
  • Order Tracking: To keep you informed, automated tracking notifications are sent to the email address provided at checkout at key stages: when the order is dispatched, when it arrives at a logistics hub, and when it is out for local delivery.
  • Delivery Enquiries: Should an order exceed the standard transit window, we will initiate a formal investigation with the respective carrier. Based on the findings of the investigation, we will provide an appropriate resolution, which may include a full refund or a complimentary reshipment.

2. Right of Withdrawal (European Customers)

In compliance with European Union consumer protection regulations, customers residing within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

  • To exercise this right, you must inform us of your decision via email at fogandfern@tabledinepad.com within the 14-day window.
  • Items must be returned in their original, unused condition and packaging.
  • Return Address: STEPHEN GUTTMAN TEXTILE INC. 246 Av. Redfern, Westmount, QC H3Z 2G3 Canada

Please note: Customers are responsible for the direct costs of returning the items to our Canadian facility.

3. Damaged or Defective Items

We take great care in inspecting our products; however, if you receive an item that is damaged or defective, we provide an expedited resolution:

  • Notification: Please contact us at fogandfern@tabledinepad.com with photographic evidence of the issue.
  • Resolution: Upon verification, we will outline the next steps for a resolution, which may include a full refund or an immediate replacement. We reserve the right to request the return of the defective item to our Canadian facility for quality inspection before a refund or replacement is processed.

4. Refunds & Payment Methods

Once a refund is approved, it will be processed automatically to your original payment method. Please allow a few business days for your financial institution to reflect the transaction.

We accept and process refunds for the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, and American Express.
  • Digital Wallets: Apple Pay and Google Pay.
  • Electronic Wallets: Other verified electronic wallet services supported at checkout.

5. Contact Information

For any questions regarding your order, shipping status, or to initiate a return, please contact our dedicated support team:

  • Company Name: STEPHEN GUTTMAN TEXTILE INC.
  • Brand Name: tabledinepad
  • Email: fogandfern@tabledinepad.com
  • Phone: +1 514 989 5110
  • Business Address: 246 Av. Redfern, Westmount, QC H3Z 2G3, Canada
  • Registration Numbers: 445402-2 | 833375413RC0001