1. Order Fulfilment and Dispatch

At tabledinepad, we prioritise a seamless logistics process for our customers. All operations are managed by STEPHEN GUTTMAN TEXTILE INC., based in Montreal, Canada.

To ensure strict quality control, all orders are fulfilled and dispatched directly from our primary manufacturing and distribution centre at: 246 Av. Redfern, Westmount, QC H3Z 2G3, Canada.

2. Processing and Transit Timeframes

We aim to ensure your order is processed and delivered within the following estimated periods:

  • Order Processing: All orders undergo a standard handling and preparation period of 1–2 natural days.
  • Transit Duration: Once dispatched, the estimated delivery time to destinations in Europe is typically 7–12 natural days.

Please note that these timeframes are estimates based on standard carrier performance and may be subject to regional logistics adjustments.

3. Shipping Partners

To maintain service quality, we partner with established global carriers, including DHL, FedEx, and UPS (Priority). This allows for a structured transit process from our facilities to your specified delivery address.

4. Real-Time Tracking Notifications

Transparency is a core component of our service. Upon dispatch, our system automatically sends status updates to the email address provided at checkout. Notifications are issued at key milestones, including:

  • Successful dispatch from our facility.
  • Arrival at regional logistics hubs.
  • Initiation of final local delivery.

5. Delivery Enquiries and Resolutions

If an order exceeds the standard estimated transit window, tabledinepad will conduct a formal investigation with the respective carrier to determine the status of the consignment.

Based on the findings of the investigation, we will take appropriate measures to resolve the situation, which may include a full reimbursement of the purchase price or a replacement shipment, depending on the specific circumstances of the delay.

6. Contact Information

For any enquiries regarding your shipment or our logistics procedures, please contact our support team:

  • Brand Name: tabledinepad
  • Legal Entity: STEPHEN GUTTMAN TEXTILE INC.
  • Email: fogandfern@tabledinepad.com
  • Telephone: +1 514 989 5110
  • Business Address: 246 Av. Redfern, Westmount, QC H3Z 2G3, Canada
  • Registration Numbers: 445402-2 | 833375413RC0001

Customs & Duties

    Please note that all international shipments sent to Europe may be subject to import duties, taxes, and customs fees levied by the destination country. These additional charges for customs clearance are the sole responsibility of the recipient; we have no control over these charges and cannot predict what they may be.